FAQ
How do I choose my size?
Start with the size guide and compare your preferred abaya length, shoulder fit, and sleeve length. If you are between sizes or ordering for a specific occasion, contact customer care before checkout.
Can I order custom measurements?
Products that support custom measurements show tailoring fields before add to cart. Add measurements carefully and include any notes that help the team prepare your piece.
Which payment methods are available?
Available payment methods are shown at checkout based on the active WooCommerce payment gateways. You can review the total, delivery method, and payment option before placing the order.
Can I change my order after checkout?
Contact customer care as soon as possible with your order number. Changes are easier before preparation or production begins and may not be possible after dispatch.
What is the return policy?
Return eligibility depends on item condition, order type, and whether the piece was ready-to-wear, altered, or made to measure. Visit the Returns and Refund Policy pages for details.
How do I track my order?
Use the Order Tracking page with your order number and email address, or contact customer care if you need help locating your confirmation details.